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Knowledge managers losing jobs right now?

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In the Groups.io discussion list of the Systems Integration KM Leaders Community Pavel K. asks: It is painful to observe, that in the Corona crisis a large international company has fired the whole Knowledge Management Crew. We at SKMF have seen a similar case in 2015. But within 12 months the

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Online Course Content for Newbie Knowledge Management Professionals?

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In the Groups.io discussion list of the Systems Integration KM Leaders Community Cindy Y. asks: Hello! I am creating an online KM course for beginning professionals on their KM journeys.I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge

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Make Your Knowledge Management Career Recession-Proof

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[hide for="!logged"]Abstract: There are many factors that can affect the success of individual organizations and whole industries. There are widespread economic booms and busts, global trade issues, competitive situations, changes in consumer confidence levels—the list goes on. But there are steps that all knowledge management experts can take to better position themselves and their organizations

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Knowledge Manager for Customer Service Success

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[hide for="!logged"]Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.

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Assess Your Knowledge Translation Competencies

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[hide for="!logged"]Abstract: Knowledge translation encompasses all of the activities that aim to close the gap between research and implementation. What knowledge, skills and attitudes (ie., competencies) are required to do knowledge translation? What do researchers need to know? How about those who are using evidence in their practice? As

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Knowledge facilitators add value to organisations

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[hide for="!logged"]Abstract: CONSISTENT MESSAGES ABOUT VALUE AND KNOWLEDGE FACILITATION AT CILIP’S 2015 CONFERENCE John Riddell and I attended Day 1 of CILIP’s 2015 conference in Liverpool to lead a master class on how to add value to your organisation as a ‘knowledge facilitator’. It turned out that not only was the concept of value

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Knowledge Management Champions: Who, What, Why?

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[hide for="!logged"]Abstract: Everyone wants engagement, but few know how to define it, which makes it challenging to pursue, measure, prompt, and reward. At KMWorld 2019, Elisabeth Brackman, associate manager, knowledge & training, Accenture Federal Services, reviewed what KM champions are, why you need them, how to identify and develop them, their role in KM efforts,

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Active learning methods supporting knowledge management courses

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[hide for="!logged"]Abstract: Knowledge Management as an area of education is still a big challenge for teachers and practitioners. Nevertheless, there are several useful teaching methods in active education, especially oriented towards courses where innovation and delivering dynamic knowledge are critical. The goal of the paper is to present and discuss criteria relevant in the selection

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Knowledge Management Skills and Capabilities Required in South Africa

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[hide for="!logged"]Abstract: The absence of an adequate framework that defines Knowledge Management (KM) skills and capabilities makes it extremely difficult to determine the roles and responsibilities of knowledge practitioners in South Africa. Defining these skills and capabilities is essential because KM focuses on the gathering and storing of organisational information to ensure the effective and

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UK Knowledge and Information Management Salary Surveys

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Since 2015 Sue Hill Recruitment (SHR) and TFPL have published four Knowledge and Information Management salary surveys for the entire UK library, archive, knowledge, information and records management industry. The 2017 salary survey was published in association with the Information and Records Management Society (IRMS), the 2019 salary survey in association with IRMS and the

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